What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We arent getting any notifications of submissions anymore

    Asked by rachelbeard on October 30, 2016 at 12:48 PM

    https://form.jotform.com/62986560741162

     

    I made this form and it was working fine for the first 2 days and now we aren't getting any submissions or notifications even after I did a test submission.

    Page URL:
    https://form.jotform.com/62986560741162

    Submissions Getting JotForm and href
  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 02:16 PM

    Hello,

    I have checked your account's email activity history but there are no valid email delivery failures in it. Have you checked your spam folder? chances are, the emails have landed there.

    You may also check your email history to see if the emails were sent properly or not. This way you can identify if the email was a failed delivery on JotForm's end or if there is something else going on such as matters related to your mail server. This guide will show you how to view your email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have questions, please let us know.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 11:05 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.