We arent getting any notifications of submissions anymore

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    Asked on October 30, 2016 at 12:48 PM



    I made this form and it was working fine for the first 2 days and now we aren't getting any submissions or notifications even after I did a test submission.

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    Answered on October 30, 2016 at 02:16 PM


    I have checked your account's email activity history but there are no valid email delivery failures in it. Have you checked your spam folder? chances are, the emails have landed there.

    You may also check your email history to see if the emails were sent properly or not. This way you can identify if the email was a failed delivery on JotForm's end or if there is something else going on such as matters related to your mail server. This guide will show you how to view your email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have questions, please let us know.

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    Answered on November 02, 2016 at 11:05 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.