What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Encryption: Unable to decrypt Excel or CSV file

    Asked by didst2 on October 30, 2016 at 04:05 PM
    I have the same problem.  I can view the submission in JotForm because it has my key, so why can't it unencrypted while downloading to excel or csv. Seems like this should not be hard to to since Jotform already shows it to me unencrypted in the Submissions window.
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    JotForm Support

    Answered by Jan on October 30, 2016 at 04:22 PM

    Sorry for the inconvenience. As of right now, Reports (Excel and CSV), PDF downloads and Emails that contain the form data are not supported.

    All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    For now, you might want to check HTML Table Listing Report and Grid Listing Report.

    Please refer to this user guide for more information: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Thank you for understanding.

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    Answered by SydneyOperaHouse on March 09, 2017 at 06:40 PM
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    JotForm Support

    Answered by Jim_R on March 10, 2017 at 05:42 AM

    @SydneyOperaHouse - Your post appears to be empty. If you need help, we recommend you open your own thread by posting one on this page https://www.jotform.com/contact/ so we can assist you. 😊