Form Encryption: Unable to decrypt Excel or CSV file

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    Asked on October 30, 2016 at 04:05 PM
    I have the same problem.  I can view the submission in Jotform because it has my key, so why can't it unencrypted while downloading to excel or csv. Seems like this should not be hard to to since Jotform already shows it to me unencrypted in the Submissions window.
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    Answered on October 30, 2016 at 04:22 PM

    Sorry for the inconvenience. As of right now, Reports (Excel and CSV), PDF downloads and Emails that contain the form data are not supported.

    All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    For now, you might want to check HTML Table Listing Report and Grid Listing Report.

    Please refer to this user guide for more information:

    Thank you for understanding.

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    Answered on March 09, 2017 at 06:40 PM
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    Answered on March 10, 2017 at 05:42 AM

    @SydneyOperaHouse - Your post appears to be empty. If you need help, we recommend you open your own thread by posting one on this page so we can assist you. 😊