What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem recieving forms

    Asked by mcmendelsohn on October 30, 2016 at 05:44 PM

    I am having a repeated problem receiving forms from customers on my website who fill in my form and submit it, and I am not receiving the submission.

    The form with a problem is the Model4300JM Survey Sheet. I have set it up form email notification to be sent to marc@universaldesignspecialists.com and marci@universaldesignspecialists.com.

    I just did a test submission and received the test form at marc@universaldesignspecialists not the other email. I can't figure out why my test was submitted successfully, albeit only to one email, but we did receive it, however I did not receive the one that was submitted by a customer earlier today. I have had several customers notify me that they have submitted a form and are waiting a reply, when we have not been notified at all.

    Please check into this and let me know how to fix the problem.

    Thank you for your assistance.

    Marci McMillan

    Page URL:

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    JotForm Support

    Answered by liyam on October 30, 2016 at 11:07 PM

    Hello Marci,

    I checked your last test submission and I see the two email addresses to have received the said email alert. Have you checked your spam folder for chances of your emails to have landed there? If in case you find it there, I suggest to add the sender address of your email alert to your address book. This way, it will help your email account to recognize the sender address as 'trusted'. I also recommend to move all the related emails from the spam folder to your inbox, this will help your email account's anti-spam filter to recognize that such email should not be placed into the spam folder.

    If you have questions, please let us know.

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:04 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.