What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did my integrations stop working?

    Asked by grover08 on October 30, 2016 at 08:15 PM

    Two people have filled out my form in the past few days and neither form has gone into my Google Drive. The integrations are set up properly and worked fine until now but the last 2 didn't. I'm talking about both the .pdfs and the Excel spreadsheet info. Thanks for any help.

    Page URL:
    http://form.jotform.us/form/30764954746163

    integrations stop excel thanks and
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    Answered by grover08 on October 30, 2016 at 08:18 PM

    Sorry, somehow I didn't see either my first question on the forum nor the responses. I will try reintegrating but as someone else said it creates an entirely new folder in my Drive, which is pretty inconvenient but it is what it is I guess.

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    JotForm Support

    Answered by seth on October 31, 2016 at 03:17 AM

    Hello,

    You may encounter forum entries with related to the Google Spreadsheet integration. When the Spreadsheet integration is renewed, the integration created a new sheet with old submissions inserted to that sheet. However, that is not the case for Google Drive integration. Please renew your integration. If the issue persists, please contact us again.

    Regards.