What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why don't registered members receive a confirmation email?

    Asked by frederictonmakerspace on October 30, 2016 at 08:26 PM

    I set up the responder email to send out a notification after registering, but the email is not sending. I tried testing it and it works, but when I register  a new person it doesn't.


    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by owen on October 31, 2016 at 03:33 AM


    I have cloned your form and ran a few test submissions. I have received the confirmation email(Autoresponder) without a problem on the cloned version. However, as you may notice I have also ran a test submission on your actual form and the confirmation email somehow ended up in my spam folder. 

    Please ask your users to check their spam folders whether they received their confirmation email or not. This may be an issue on our end and our developers will be working on this to correct if so. 

    Please contact us whenever you need assistance. We will be glad to help you. 

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 11:04 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.