What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't login to my account and my forms aren't being sent to my email.

    Asked by Carly  on October 30, 2016 at 09:10 PM

    I have a client who submitted a form to me twice, yet I have not received it.  I tried logging onto my account, but when I push "login," nothing happens.

  • Profile Image
    JotForm Support

    Answered by owen on October 31, 2016 at 04:09 AM

    Hi Carly,

    Can you please provide us the username of your account? We can further investigate why you are unable to login and why you do not receive notifications then. 

    We will be waiting for your response. Thank you for contacting us. 

  • Profile Image

    Answered by FirestormMOP on October 31, 2016 at 04:14 AM

    Same issue here,

    not receiving submissions to my email.
  • Profile Image
    JotForm Support

    Answered by owen on October 31, 2016 at 06:50 AM


    We encourage our users to open new threads for their own issues. I have now moved your issue to here. You will soon be answered on this thread.

    Thank you for contacting us.