What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal form is not processing payments

    Asked by stagedoorschoolofdance on October 30, 2016 at 11:12 PM

    I have people trying to make a purchase on my Clone of Christmas Skirt Order Form and when they get to the point of submitting the form and it should go to the point where they enter their payment info, it just sits there and continues to process....never going any further!!!  HELP!!  I am loosing sales!!!

    Page URL:
    https://www.jotform.us/form/62977949602169?preview=true

    not processing order form payment info purchase
  • Profile Image
    JotForm Support

    Answered by Boris on October 31, 2016 at 05:59 AM

    When you are using your form for actual payments, please omit the ?preview=true URL parameter from the link.

    This parameter is meant only for yourself, when you are previewing your own form. This Preview URL should not be shared with your users.

    In order to provide your users with a URL of your form, you must use the link that is shown when you click on the Publish button of the form:

    In case of your form, you would use the following direct link:

    https://www.jotform.us/form/62977949602169

    Please let us know if this resolved the issue you were having.