I am not receiving emails from my jotform account

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    dirtydetours
    Asked on October 31, 2016 at 01:31 AM

    Hi I am wondering if you can please help me, we are not receiving emails from our jot forms, our book now or contact us pages. Thank you Tam

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    candy
    Answered on October 31, 2016 at 01:58 AM

    Hello Tam,

    I've checked your account and I've seen that your email info@dirtydetours.com was in our bounce list as the following screenshot:

    That was the reason you did not receive emails to your email address. I've removed your email address from our bounce list. So that, you are able to receive emails normally now.

    Moreover, If you want to check if your email in our bounce list or not, please check this link below to learn how to do it:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need further assistance, do not hesitate to contact us. We will be glad to help you.

    Thanks.