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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving emails from my jotform account

    Asked by dirtydetours on October 31, 2016 at 01:31 AM

    Hi I am wondering if you can please help me, we are not receiving emails from our jot forms, our book now or contact us pages. Thank you Tam

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    JotForm Support

    Answered by candy on October 31, 2016 at 01:58 AM

    Hello Tam,

    I've checked your account and I've seen that your email info@dirtydetours.com was in our bounce list as the following screenshot:

    That was the reason you did not receive emails to your email address. I've removed your email address from our bounce list. So that, you are able to receive emails normally now.

    Moreover, If you want to check if your email in our bounce list or not, please check this link below to learn how to do it:


    If you need further assistance, do not hesitate to contact us. We will be glad to help you.