What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Receiving Problem

    Asked by welcomelivescan on October 31, 2016 at 02:37 AM

    https://form.jotform.me/61711274800448 this is my form.. when any one full this form and submit it.. form works fine but i m facing problem in Receiving email of it on my added email in that form setting..

     

    plz Solve my Problem asap

    Thanks!

    Page URL:
    https://form.jotform.me/61711274800448

    problem email receiving JotForm thanks and
  • Profile Image
    JotForm Support

    Answered by emily on October 31, 2016 at 03:15 AM

    Hi,

    The problem occurred as your e-mail address was in the bounce list. We removed the e-mail, thus your problem should be solved.

    If this problem occurs again you can remove your e-mail from bounce list by yourself. Here is the guide for that. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    I also recommend you to check out this user guide for better understanding. 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.