Excel Report: Submission count of 20,000+ being truncated in spreadsheet

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    Asked on October 31, 2016 at 05:20 AM




    I've got an issue due to report generation using 3 different methods:


    1. Create report by generating URL


        The data submissions were truncated more than half


    2. Create report by integrating Google Spreadsheet


        The data was truncated by 1/3 of total submissions


    3. Create report by clicking "Excel" button in submission area


        Excell report downloaded in 3 parts, completed data submissions, but takes 3 steps to finish the process




    Based on these 3 different methods, actually method #1 is the most appropriate in term of simplicity and method #3 in term of data submission completeness. Since I have another team managing the data (without knowing the inside ot Jotform) I need a method combine these simplicity and completeness. Kindly advice what is the best method I have? 




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    Answered on October 31, 2016 at 08:40 AM


    Unfortunately, this is a limitation on the system. I see that the form has a total of 20227 submissions. Our back-end system can only generate a specific number of submissions in one excel file, which is why it needs to be downloaded in three parts on your end, that is actually the solution presented by our developers for users who have a lot of submissions and wants to download them all.

    If you generate an Excel report link, the data will be truncated because of the limit. 

    With Google Spreadsheet, I believe they have a limitation of 400,000 cells, but they seem to have already increase that limitation. Here's an updated article from Google about that limit: https://support.google.com/drive/answer/37603?visit_id=1-636135131495728668-1215485546&rd=1. Could you please try again and see if it is still truncating? If it is, then it is most likely related to JotForm system which can only process a specific number of submissions to be fetched.

    If you want, I can forward this to our developers to allow method #1 to handle downloading of submissions better. However, I believe they have already covered that part in method 3. Regardless, they will be aware of this and you will get an update on this thread as soon as a change has been made. 

    For method 2, I believe that one might be more feasible because Google has increased the number of maximum cells that their spreadsheet can store. I opened a separate thread for it. Here's a link to that one: https://www.jotform.com/answers/976118. It will be address accordingly.

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    Answered on November 01, 2016 at 11:15 AM


    Thanks for your advice, considering your idea:

    "If you want, I can forward this to our developers to allow method #1 to handle downloading of submissions better"

    as I mentioned previously, it would be nice if you can provide method #1 for the simplicity but with complete downloaded submission data. Kindly inform if the mechanism are available in near future.


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    Answered on November 01, 2016 at 01:26 PM

    My colleague Charlie already forwarded this issue to our back-end. As of right now, this thread is already assigned to one of our developers. We'll update you via this thread once an update is available.

    Thank you for your patience.