What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot receive Notification Emails.

    Asked by Seqreports on October 31, 2016 at 05:53 AM

    None of the forms completed since Tuesday of last week are going to my email seqreports@gmail.com .  I have checked my settings and all seems fine. This makes 3 weeks of problems associated with using your service , and all started suddenly. please help correct issue. I have even deleted app from devices, cleared cashed and reloaded to nonavail.

    Page URL:
    https://form.jotform.com/52150938520956

    My Forms email app settings checked 3
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    JotForm Support

    Answered by olivia on October 31, 2016 at 08:32 AM

    We are so sorry for your issue. Unfortunately, there is a problem about our email service today, so notification emails are detected as Spam. Our developers are working on this issue to fix it. They will solve this email service problem as soon as possible. 

    Cloud you please check your Spam Inbox and mark these emails as "Not Spam" for now? 

    Thank you for your understanding.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:52 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.