I cannot receive Notification Emails.

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    Asked on October 31, 2016 at 05:53 AM

    None of the forms completed since Tuesday of last week are going to my email seqreports@gmail.com .  I have checked my settings and all seems fine. This makes 3 weeks of problems associated with using your service , and all started suddenly. please help correct issue. I have even deleted app from devices, cleared cashed and reloaded to nonavail.

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    Answered on October 31, 2016 at 08:32 AM

    We are so sorry for your issue. Unfortunately, there is a problem about our email service today, so notification emails are detected as Spam. Our developers are working on this issue to fix it. They will solve this email service problem as soon as possible. 

    Cloud you please check your Spam Inbox and mark these emails as "Not Spam" for now? 

    Thank you for your understanding.

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    Answered on November 02, 2016 at 10:52 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.