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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some fields not showing up on the live form

    Asked by AntheaThomas77 on October 31, 2016 at 06:06 AM

    In my edit function I can see all the fields that I need, most importantly the payment part however it is not showing it on the live form.

    Please help 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by seth on October 31, 2016 at 08:48 AM


    I checked your form. I see that you have a condition that shows payment field when the condition is met. However, you did not define condition properly. Please complete the information that the condition requires. Here is the field that you need to fill:

    Your condition should look like this. You can not define a condition to a text field and set it equal to another field. If you do it will be always true or false.

    Also please check your other conditions. 

    See below the above condition working:

    I hope this answer helps. Please contact us if you have other issues.


  • Profile Image

    Answered by AntheaThomas77 on October 31, 2016 at 11:37 AM

    Thanks I removed the conditions.  I would however like to know what I would need to set in order to hide a ticket price until a certain day and time.

    Do you know how to do that?  I'm not a developer so need very simple steps :) 




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    JotForm Support

    Answered by david on October 31, 2016 at 01:47 PM

    The easiest way to set this up would be to add a date field to your form and set the default date to the current date. 

    You can also set the field to ready only so that users cannot adjust the current date/time.

    Once that field is added, you can use it in your conditional statement:

    Here is a quick example form to show how it works:


  • Profile Image

    Answered by AntheaThomas77 on October 31, 2016 at 04:44 PM

    Thanks so much for coming back to me.  I added the date but it made the form look messy.

    Not to worry I will do it manually :) 

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    JotForm Support

    Answered by david on October 31, 2016 at 06:32 PM

    You can add the date then set the field to hidden:

    This will hide the field from view in the form but still allow for conditions to be based off that date.