Can't download all uploads together

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    clarakavanagh
    Asked on October 31, 2016 at 06:33 AM

    I've tried downloading all uploads, the first couple of times it said Downloads ready but there was no zip file actually downloaded. I've checked my downloads folder

     

    I'm now getting a download has failed message. 

  • Profile Image
    seth
    Answered on October 31, 2016 at 10:37 AM

    Hello,

    I tested the issue on my side. I see that your submissions include images which end up in respectable amount of data. You have 308 submissions. That is a quite remarkable amount of data to download at a time. With these circumstances, our servers can't handle this download when you try to download all the submissions at the same time.

    In this case I suggest you to download necessary submissions as pdf, and keep track of the downloaded submission from excel. These are two options that you can use to download your submissions. Here you can download a single submission as PDF from here:

    And you can download all submission data as excel from here:

    I hope this answer helps. If you have further queries please feel free to contact us.

    Regards.

  • Profile Image
    seth
    Answered on November 01, 2016 at 03:38 AM

    Hello, I replicated the issue on my side. I am escalating this to our developers. They will inform you about the progress.

    All the Best!