What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ¿Por que no puedo ingresar a mi formulario?

    Asked by Confeccionuniformes on October 31, 2016 at 06:50 AM

    Hace unos días, execi mi cuota mensual asignada de 100 envíos, ahora dispongo de 170 envios y no consigo como activar de nuevo mi formulario, el enlace o la pagina esta caída y los clientes no pueden ingresar para llenarlo. Espero que por favor me puedan ayudar. Saludos

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    JotForm Support

    Answered by owen on October 31, 2016 at 10:05 AM

    Hi,

    As far as I can see you have exceeded the monthly submission limit and then you got extra submission usage by completing the tasks at the "Get More" section at your account. Somehow, they did not reflect to your account and you still look over the limit. That is why your forms are disabled. 

    I have now activated your account as it should be and you are now able to use your forms without a problem. 

    Please contact us again if you need any further assistance.