- ConfeccionuniformesAsked on October 31, 2016 at 06:50 AM
Hace unos días, execi mi cuota mensual asignada de 100 envíos, ahora dispongo de 170 envios y no consigo como activar de nuevo mi formulario, el enlace o la pagina esta caída y los clientes no pueden ingresar para llenarlo. Espero que por favor me puedan ayudar. Saludos
- JotForm SupportowenAnswered on October 31, 2016 at 10:05 AM
As far as I can see you have exceeded the monthly submission limit and then you got extra submission usage by completing the tasks at the "Get More" section at your account. Somehow, they did not reflect to your account and you still look over the limit. That is why your forms are disabled.
I have now activated your account as it should be and you are now able to use your forms without a problem.
Please contact us again if you need any further assistance.