What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google sheet integration not working correctly

    Asked by csfltd on October 31, 2016 at 09:54 AM

    Hi I have a form that is integrated with google sheets and google drive.

    The google drive is working but the sheets doesn't auto work. I currently have to remover and re-integrate

     

    Hope you can help

    sheet correctly integrate integrated work
  • Profile Image
    JotForm Support

    Answered by Boris on October 31, 2016 at 11:27 AM

    I have tested the Google Spreadsheets integration on some of my own forms, and it seems to be working fine at this time.

    Please note that you should avoid making modifications on the integrated spreadsheet, as making edits can break the integration. In particular, please don't make any changes to the headers of the columns in the integrated sheet, or any changes in the formatting of the cells/columns/rows, as such actions can change the spreadsheet in such a way that the sheet can no longer be updated by the integration.

    When an integration has already stopped forwarding new data, then the only way to refresh the connection is to remove the old integration and then set it up again. In order to keep the integration working smoothly, please make sure not to make edits inside the integrated sheet.

    Please let us know should you experience further issues after re-integrating your form.