Google sheet integration not working correctly

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    csfltd
    Asked on October 31, 2016 at 09:54 AM

    Hi I have a form that is integrated with google sheets and google drive.

    The google drive is working but the sheets doesn't auto work. I currently have to remover and re-integrate

     

    Hope you can help

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    Boris
    Answered on October 31, 2016 at 11:27 AM

    I have tested the Google Spreadsheets integration on some of my own forms, and it seems to be working fine at this time.

    Please note that you should avoid making modifications on the integrated spreadsheet, as making edits can break the integration. In particular, please don't make any changes to the headers of the columns in the integrated sheet, or any changes in the formatting of the cells/columns/rows, as such actions can change the spreadsheet in such a way that the sheet can no longer be updated by the integration.

    When an integration has already stopped forwarding new data, then the only way to refresh the connection is to remove the old integration and then set it up again. In order to keep the integration working smoothly, please make sure not to make edits inside the integrated sheet.

    Please let us know should you experience further issues after re-integrating your form.