I'm not getting email submissions

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    Asapp7
    Asked on October 31, 2016 at 10:40 AM

    I'm no longer getting email submissions when a for is completed. Can you help me with this?

  • Profile Image
    Boris
    Answered on October 31, 2016 at 12:13 PM

    I have checked your form email history, and I do not see any failed emails:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    From your logs, this is the last email that was sent to your address from JotForm today:

    https://www.jotform.com/emails/58175ca19eaad4e10d8b64f6

    And this one was sent two days ago:

    https://www.jotform.com/emails/5814eec29eaad4de0d8b549e

    Have you received these emails?

    If not, please check your Spam folder in Gmail, in case your incoming emails might have gotten flagged as spam.

    Please let us know how it goes.

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    seth
    Answered on November 02, 2016 at 10:40 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.