What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not getting email submissions

    Asked by Asapp7 on October 31, 2016 at 10:40 AM

    I'm no longer getting email submissions when a for is completed. Can you help me with this?

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    Answered by Boris on October 31, 2016 at 12:13 PM

    I have checked your form email history, and I do not see any failed emails:


    From your logs, this is the last email that was sent to your address from JotForm today:


    And this one was sent two days ago:


    Have you received these emails?

    If not, please check your Spam folder in Gmail, in case your incoming emails might have gotten flagged as spam.

    Please let us know how it goes.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:40 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.