I'm not getting email submissions

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    Asked on October 31, 2016 at 10:40 AM

    I'm no longer getting email submissions when a for is completed. Can you help me with this?

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    Answered on October 31, 2016 at 12:13 PM

    I have checked your form email history, and I do not see any failed emails:


    From your logs, this is the last email that was sent to your address from JotForm today:


    And this one was sent two days ago:


    Have you received these emails?

    If not, please check your Spam folder in Gmail, in case your incoming emails might have gotten flagged as spam.

    Please let us know how it goes.

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    Answered on November 02, 2016 at 10:40 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.