What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I no longer getting emails with the submissions on them?

    Asked by margaretgrondorf on October 31, 2016 at 11:19 AM

    We used to receive and email with the submissions but it stopped for one of the emails last week and now for the other as of this weekend.  I can see the submissions in the jotform inbox, but we want to still have the emails send.  What's going on?  What can I do to make sure I'm receiving emails again?

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    JotForm Support

    Answered by david on October 31, 2016 at 12:58 PM

    I checked our logs for the address in your form and the emails look to be sending properly from our end.  Checked your spam/junkmail folder to ensure they are not being filtered there.  As far as I can tell, there should have been no interruptions in receiving your notifications.

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    Answered by deepak1967 on October 31, 2016 at 01:07 PM

    its happening the same with me why is going to the spam folder , how can i get to come to ,y primary folder

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    JotForm Support

    Answered by david on October 31, 2016 at 02:45 PM

    Marking one of the emails as "not spam" should allow for them to come through to your inbox properly.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:29 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.