What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to add paypal. How do I delete an existing payment option?

    Asked by EmpowermentFactory on October 31, 2016 at 11:25 AM

    When I try to set up paypal, I receive a message I can only have one payment option and need to delete? How do I do this?

    payment option how how do i to add
  • Profile Image
    JotForm Support

    Answered by david on October 31, 2016 at 01:09 PM

    It is only possible to have a single payment processor per form.  If you would like to switch payment processors, you would need to first delete the current payment field from your form.  You will have the option to save your products to be automatically added to the new payment field.

    Once the payment field is deleted, you will be able to add a PayPal field.  If you chose to save your products when deleting the previous payment field, they will be added to the new payment field when you add it to the form.