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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Customers are submitting my Jotforms but I am not receiving their submissions in my email.

    Asked by DevinCT on October 31, 2016 at 11:46 AM

    We have several Jotforms on our website, but a couple of them over this past weekend have stopped working. Customers are able to navigate and submit the forms, but we are not receiving them on our end. I've checked the spam/junk folders of the email accounts as well as made sure that all of the forms were linked to the correct email using the correct settings. These forms have been up and running for quite a while without any issues and just a few days ago this began to happen. The forms are found on the following web pages

    http://www.decksdirect.com/freight-shipping-agreement

    http://www.decksdirect.com/deck-advice-and-quote-contact-us

     

    Page URL:
    http://www.decksdirect.com/freight-shipping-agreement,http://www.decks<br/>direct.com/deck-advice-and-quote-contact-us

    receiving emails not working emails not arriving no receive emails not getting emails email notifications email Submissions
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 31, 2016 at 02:47 PM

    It seems to me that you're having a problem with receiving emails from your forms after your customers submit and send it to you.

    We do sincerely apologize about this email issue as we several of our users had been experiencing some issues with sending emails but, our developers have resolved this issue as far as I know.

    I've checked your first form and found you're using "ltl@decksdirect.com" for your email address though according to your email history I see your last email to that email address shortly after was sent to you. Also, I don't see this address in our bounce list.

    Can you please try testing this again on your end by filling in your form and submitting it to see if you get it or we can do this for you if you wish and let us know if this is still an issue?

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    Answered by DevinCT on October 31, 2016 at 03:44 PM

    Edit: I came back to my forms today and it looks like we aren't getting the submitted forms again. From this form 

    http://www.decksdirect.com/deck-advice-and-quote-contact-us

     

    I was able to send test emails to my personal email that went through fine, but we had 2 people fill this form out today and neither one of those submissions made it to our email (leads@decksdirect.com)

  • Profile Image

    Answered by DevinCT on November 01, 2016 at 03:28 PM

    Edit: I came back to my forms today and it looks like we aren't getting the submitted forms again. From this form 

    http://www.decksdirect.com/deck-advice-and-quote-contact-us

     

    I was able to send test emails to my personal email that went through fine, but we had 2 people fill this form out today and neither one of those submissions made it to our email (leads@decksdirect.com)

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 08:53 PM

    I've just checked our mail logs and it shows 5 notifications sent today. Please double check your spam folders and set them as "not spam"

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:07 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.