Customers are submitting my Jotforms but I am not receiving their submissions in my email.

We have several Jotforms on our website, but a couple of them over this past weekend have stopped working. Customers are able to navigate and submit the forms, but we are not receiving them on our end. I've checked the spam/junk folders of the email accounts as well as made sure that all of the forms were linked to the correct email using the correct settings. These forms have been up and running for quite a while without any issues and just a few days ago this began to happen. The forms are found on the following web pages

http://www.decksdirect.com/freight-shipping-agreement

http://www.decksdirect.com/deck-advice-and-quote-contact-us

It seems to me that you're having a problem with receiving emails from your forms after your customers submit and send it to you.

We do sincerely apologize about this email issue as we several of our users had been experiencing some issues with sending emails but, our developers have resolved this issue as far as I know.

I've checked your first form and found you're using "ltl@decksdirect.com" for your email address though according to your email history I see your last email to that email address shortly after was sent to you. Also, I don't see this address in our bounce list.

Can you please try testing this again on your end by filling in your form and submitting it to see if you get it or we can do this for you if you wish and let us know if this is still an issue?

Edit: I came back to my forms today and it looks like we aren't getting the submitted forms again. From this form 

http://www.decksdirect.com/deck-advice-and-quote-contact-us

I was able to send test emails to my personal email that went through fine, but we had 2 people fill this form out today and neither one of those submissions made it to our email (leads@decksdirect.com)

Edit: I came back to my forms today and it looks like we aren't getting the submitted forms again. From this form 

http://www.decksdirect.com/deck-advice-and-quote-contact-us

I was able to send test emails to my personal email that went through fine, but we had 2 people fill this form out today and neither one of those submissions made it to our email (leads@decksdirect.com)

I've just checked our mail logs and it shows 5 notifications sent today. Please double check your spam folders and set them as "not spam"

Hello,

We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

Thank you very much.

Regards.