What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Phishing /Spoofing Message

    Asked by dlasson on October 31, 2016 at 01:04 PM

    The recipient of a form I sent received the following message at the top of the email. Is it something to be concerned about? Or is it just the email system sending its standard warning message?


    "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing"

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    JotForm Support

    Answered by BJoanna on October 31, 2016 at 04:04 PM

    Most likely this issue is related to email client that your are using. Email client may deliver email to junk/spam folder or it can land in inbox with warning message that you provided. This issue is not related to JotForm it is related email client. 

    Considering that emails from JotForm are legitimate, and are not a spoofed emails, there is nothing to be concerned about. The cause of the issue may be an incorrectly configured Sender Policy Framework (SPF) record that does not specify the IP address of the server or host that sent the junked email as an allowed sender.

    Hope this will help. Let us know if you need further assistance.