What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are no longer getting form emails

    Asked by deepak1967 on October 31, 2016 at 01:10 PM
    Page URL:
    https://www.jotform.com//?formID=40190454717958

    My Forms spam folder
  • Profile Image
    JotForm Support

    Answered by Welvin on October 31, 2016 at 04:17 PM

    I'm sorry to hear about this. We've already fixed this problem to our end. You should get the form emails in your inbox from now on. But I would also suggest whitelisting noreply@jotform.com by adding this sender email to your safe sender list. If you have the option to whitelist a domain, please do it for jotform.com

    For email related problem, this guide will also help you troubleshoot the cause: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    Please get back to us if the issue persists.

  • Profile Image

    Answered by deepak1967 on October 31, 2016 at 04:44 PM
    still no submission, they use to turn up in my Spam and can find it no
    where now ps help
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 31, 2016 at 06:42 PM

    Thank you for letting us know. I also cannot find any from our logs, I have tested your form and nothing. I have submitted this thread to our backend team for them to check further. If there are updates, you should know it through this thread.

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    JotForm Support

    Answered by Scott on November 01, 2016 at 04:54 AM

    Hi there @deepak1967,

    We had some issues while changing our Email servers. Our developers looked into the problem you've mentioned and fixed it. Can you confirm this from your end?

     

    Scott.