What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving notifications

    Asked by wobicc on October 31, 2016 at 01:13 PM

    There is a problem and you guys are not responding!!!

    account wobicc - forms are not being sent to mailboxes




  • Profile Image
    JotForm Support

    Answered by John_Benson on October 31, 2016 at 04:22 PM

    We had an issue about email notifications going to spam folder earlier, but it is fixed now. Can you please check it again? Also, can you try checking your spam or junk mail folder? If it's there please mark it as not a spam. 

    Let us know how it goes. Thank you.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:26 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.