Email notification is not working

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    micahbellieu
    Asked on October 31, 2016 at 02:03 PM

    I had a client fill out a form, but I got no notification of this. How can I get notified when they fill it out?

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    John_Benson
    Answered on October 31, 2016 at 05:37 PM

    Please check our guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    However, I checked your form and your email notification is configured properly. I also checked your mail logs and everything sent successfully. 

    Can you try checking your spam folder? We have an issue earlier about email notifications going straight to the spam folder but it is fixed now. If there's a JotForm mail in your spam folder please mark as not a spam.

    Let us know if the issue still persists. We'll investigate it further. Thank you.

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    seth
    Answered on November 02, 2016 at 10:21 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.