What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification is not working

    Asked by micahbellieu on October 31, 2016 at 02:03 PM

    I had a client fill out a form, but I got no notification of this. How can I get notified when they fill it out?

  • Profile Image
    JotForm Support

    Answered by John_Benson on October 31, 2016 at 05:37 PM

    Please check our guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    However, I checked your form and your email notification is configured properly. I also checked your mail logs and everything sent successfully. 

    Can you try checking your spam folder? We have an issue earlier about email notifications going straight to the spam folder but it is fixed now. If there's a JotForm mail in your spam folder please mark as not a spam.

    Let us know if the issue still persists. We'll investigate it further. Thank you.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:21 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.