What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Widgets: Take Photo and Signature widgets are not workingAsked by FSEnhancements on October 31, 2016 at 02:32 PM
On Friday one of my forms stopped being able to capture pictures on a first generation iPad mini or use the signature widget.
The iPad is up to date, but it does not have the latest software (iOS 10 cannot be download on the first generation iPad mini). The form still works on an iPhone running iOS 10 and on an iPad running iOS 8.1.2.
Now another form has stopped working with the camera and signature widgets.
Please let me know what I can do to get the picture function back up and running.
Hello Jamison, although I don't have a physical device to test your form with (using an iPad Mini 1st gen), I used an emulator and this is how I saw your form from my perspective:
The Take Photo Widget worked as intended - Instead of showing the camera, I was presented with the File Upload field.
The Signature Widget worked as intended too - It showed up on the form and I managed to sign it.
Are you still having issues? If so, can you share us a screenshot of how each of these widgets look like from your end? Here's how: How-to-add-screenshots-images-to-questions-in-support-forum