- Mike SorensonAsked on October 31, 2016 at 02:41 PM
Dear Student Centers,
Your JotForm account has been downgraded.
If you have not requested a downgrade this might have happened because your credit card expired.
Re-upgrading is quick and easy:
Thanks for using JotForm,
- JotForm SupportKiranAnswered on October 31, 2016 at 06:29 PM
I see that your account was holding Economy yearly subscription which was due to renew on 17-Oct-2016. I notice that the renewal payment has been failed for this account and so the account is downgraded to Free now. Since the form submissions/views received for the month are more than the limit of a free account, the account is now disabled. If you need to use the forms again, you'll need to upgrade our account to a paid subscription plan.
Hope this information helps!