What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is our account downgraded?

    Asked by Mike Sorenson  on October 31, 2016 at 02:41 PM


    Dear Student Centers,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team



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    JotForm Support

    Answered by Kiran on October 31, 2016 at 06:29 PM

    I see that your account was holding Economy yearly subscription which was due to renew on 17-Oct-2016. I notice that the renewal payment has been failed for this account and so the account is downgraded to Free now. Since the form submissions/views received for the month are more than the limit of a free account, the account is now disabled. If you need to use the forms again, you'll need to upgrade our account to a paid subscription plan.

    Hope this information helps!