Why is our account downgraded?

  • Profile Image
    Mike Sorenson 
    Asked on October 31, 2016 at 02:41 PM


    Dear Student Centers,

    Your Jotform account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using Jotform,

    Jotform Team



  • Profile Image
    Answered on October 31, 2016 at 06:29 PM

    I see that your account was holding Economy yearly subscription which was due to renew on 17-Oct-2016. I notice that the renewal payment has been failed for this account and so the account is downgraded to Free now. Since the form submissions/views received for the month are more than the limit of a free account, the account is now disabled. If you need to use the forms again, you'll need to upgrade our account to a paid subscription plan.

    Hope this information helps!