What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Saving Forms After Editing & Different Image showing up

    Asked by tlpdenver on October 31, 2016 at 02:43 PM

    Hi there, 

    2 things going on with my account:

    1. When I go in and try to edit part of my form, it's not saving. 

    2. There is a different image that is showing up when I receive a submission via my email. 
    Page URL:

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    JotForm Support

    Answered by Nik_C on October 31, 2016 at 06:37 PM

    Thank you for contacting our Support.

    Regarding your first question, could you please try Clearing your Browser's cache and see if that helps with saving changes in your form?

    If the issue persists, please let us know.

    I moved your second question to a new thread since it is unrelated to your first one. We will attend it here.


    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by tlpdenver on October 31, 2016 at 07:44 PM

    Hi there,

    Unfortunately, it's still not saving any of my changes, even after I cleared my cache.

    Any other ideas?



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    JotForm Support

    Answered by EltonCris on November 01, 2016 at 01:14 AM

    I could not reproduce the problem.

    Your form is saving fine for me when I checked and tested it here.

    Please let us know the specific changes you made in your form that is not saving. So far, the form builder is operational and we do not have similar reports regarding this issue. Please do check and review the form on your end.