I have conditional email submission issues

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    Vishai
    Asked on October 31, 2016 at 02:47 PM

    I've got a form that relays information to different departments based on their need to know.  There are a couple different fields that should trigger emails.  To specify a little more, I need to send an email to the relative dispatcher and their boss on every ticket, so I have a field that I always fill out and it sends to them, or rather it did until last week when I added some more functionality to the form. Let's call them group A  

    The second email recipient is our fleet management company.  Sometimes I want them to do some heavy lifting so I forward them the information.  I've added them in on a separate field condition to receive emails. Let's call them group B

     

    The problem has become that if I send group B an email Group A no longer seems to be receiving the emails.  I've determined this because I'm copied on all recipient group email lists.

    Please help!

    Thank you!

    https://form.jotform.com/62415266130144

  • Profile Image
    Mike
    Answered on October 31, 2016 at 07:09 PM

    The recipient emails of the email notification are being overridden by conditions. It means that all the intended recipients should be listed within your conditions. The email recipients within a condition should be separated by comma.

    Example:

    recipient1@example.com,recipient2@example.com

    If this is not the case, please let us know. Thank you.