What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have conditional email submission issues

    Asked by Vishai on October 31, 2016 at 02:47 PM

    I've got a form that relays information to different departments based on their need to know.  There are a couple different fields that should trigger emails.  To specify a little more, I need to send an email to the relative dispatcher and their boss on every ticket, so I have a field that I always fill out and it sends to them, or rather it did until last week when I added some more functionality to the form. Let's call them group A  

    The second email recipient is our fleet management company.  Sometimes I want them to do some heavy lifting so I forward them the information.  I've added them in on a separate field condition to receive emails. Let's call them group B

     

    The problem has become that if I send group B an email Group A no longer seems to be receiving the emails.  I've determined this because I'm copied on all recipient group email lists.

    Please help!

    Thank you!

    https://form.jotform.com/62415266130144

    Page URL:
    https://form.jotform.com/62415266130144

    conditional emails
  • Profile Image
    JotForm Support

    Answered by Mike on October 31, 2016 at 07:09 PM

    The recipient emails of the email notification are being overridden by conditions. It means that all the intended recipients should be listed within your conditions. The email recipients within a condition should be separated by comma.

    Example:

    recipient1@example.com,recipient2@example.com

    If this is not the case, please let us know. Thank you.