- VishaiAsked on October 31, 2016 at 02:47 PM
I've got a form that relays information to different departments based on their need to know. There are a couple different fields that should trigger emails. To specify a little more, I need to send an email to the relative dispatcher and their boss on every ticket, so I have a field that I always fill out and it sends to them, or rather it did until last week when I added some more functionality to the form. Let's call them group A
The second email recipient is our fleet management company. Sometimes I want them to do some heavy lifting so I forward them the information. I've added them in on a separate field condition to receive emails. Let's call them group B
The problem has become that if I send group B an email Group A no longer seems to be receiving the emails. I've determined this because I'm copied on all recipient group email lists.
- JotForm SupportMikeAnswered on October 31, 2016 at 07:09 PM
The recipient emails of the email notification are being overridden by conditions. It means that all the intended recipients should be listed within your conditions. The email recipients within a condition should be separated by comma.
If this is not the case, please let us know. Thank you.