What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving emails?

    Asked by fslmtxk on October 31, 2016 at 02:57 PM

    I am not receiving emails when a form is submitted. I have checked the bounce list and my email is not on there. This is very frustrating... it has happened multiple times, and it disturbs my work flow. Please advise how this can be fixed permanently. 


    Thank you, 


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    JotForm Support

    Answered by Nik_C on October 31, 2016 at 07:13 PM

    I checked our logs and I saw that emails were sent to your email address:

    And, as you noticed as well, email didn't end in Bounce list. Could you kindly check if your submissions didn't end in Junk/Spam folder by any chance. Also please check this guide that can be helpful in preventing such issues: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If the issue persists, please let us know so we can take a closer look.

    Thank you!

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:20 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.