What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications not coming

    Asked by denismoquin on October 31, 2016 at 03:34 PM


    As of today, our email notifications are not being received in our emails.

    Please advise if there are any Jotform issues that may affect this.



    STEO, Manager of IT

    613-925-0022 ext. 1150

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    JotForm Support Manager

    Answered by Jeanette on October 31, 2016 at 09:39 PM

    We had a problem earlier, but its' been fixed. Please edit your email notifications and make sure the Sender email and Sender name are correctly setup.

    If the issue continues, please let us know.

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    Answered by Pciurysek on October 31, 2016 at 09:51 PM

    The issue is still occurring on my account, I've sent myself test emails and still no luck.  This is quite a nuisance.
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    JotForm Support

    Answered by owen on November 01, 2016 at 02:20 AM

    Hi Paul,

    Your issue will be answered on this thread. We encourage our users to open new threads for their issues. You will be responded in a timely manner.

    Thank you for contacting us.