Email notifications not coming

  • Profile Image
    Asked on October 31, 2016 at 03:34 PM


    As of today, our email notifications are not being received in our emails.

    Please advise if there are any Jotform issues that may affect this.



    STEO, Manager of IT

    613-925-0022 ext. 1150

  • Profile Image
    Answered on October 31, 2016 at 09:39 PM

    We had a problem earlier, but its' been fixed. Please edit your email notifications and make sure the Sender email and Sender name are correctly setup.

    If the issue continues, please let us know.

  • Profile Image
    Answered on October 31, 2016 at 09:51 PM

    The issue is still occurring on my account, I've sent myself test emails and still no luck.  This is quite a nuisance.
  • Profile Image
    Answered on November 01, 2016 at 02:20 AM

    Hi Paul,

    Your issue will be answered on this thread. We encourage our users to open new threads for their issues. You will be responded in a timely manner.

    Thank you for contacting us.