What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get the product information to the PayPal?

    Asked by theeraphat on October 31, 2016 at 03:52 PM
    on payment received from paypal, as you can see on my third screenshot I did not received the description on the items at all. All we need on paypal is to show what is the item name that they are buying.
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    JotForm Support

    Answered by Kiran on October 31, 2016 at 03:55 PM

    Since your JotForm is using custom calculation and the total amount is passed to the PayPal, unfortunately, it is not possible to send the other information related to the products to PayPal. If you need to have the product information to be passed to PayPal, it is required to configure the products and pricing using the payment wizard.

    Hope this information helps!