What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How is API limit measured?

    Asked by wsrar195 on October 31, 2016 at 04:21 PM

    Hello. I received the below email today while building a form for our website. How do you all measure hits against the API daily limit? I have only been in there to build the form and wondered if this was an error. I want to be sure my members don't run into issues when the form is live on our site. I will say that I used a widget in the form to track inventory. Is that part of the issue? Thanks in advance for your assistance. 

    Page URL:
    https://form.jotform.com/62765660050151

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    JotForm Support

    Answered by Kevin_G on October 31, 2016 at 10:57 PM

    Yes, I have checked your account and I can see the only key you have there is one related to widgets, this is needed for the widget to work, you have also another app that increases the API usage in your account. 

    You can also check the key on your API section here: https://www.jotform.com/myaccount/api 

    I have also checked the current API usage for your account and I can see one of them was not used today: 

    Please also do note that this limit resets daily, could you check on your form and confirm that it is working currently? 

    Please do let us know. 

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    Answered by wsrar195 on November 01, 2016 at 08:36 AM

    I haven't published my form yet. It will be used as a sponsorship form and the reason behind the widget is so it will track inventory. My concern with the 1,000 API a day, is when this form is initially sent out and multiple people click to secure a sponsorship item, is it going to shut down due to hitting the API so fast? All I was doing today was creating the form and I got that notification. 

    Thank you!

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    JotForm Support

    Answered by owen on November 01, 2016 at 10:33 AM

    Hi, 

    Widgets or integrations use a big amount of API calls. You should consider this before publishing your form. If the daily API limit for the free plan, which is 1,000, seems insufficient you can upgrade your account to a paid plan which grants 10,000 API limits for a day. 

    Please contact us again if you need any further assistance. We will be glad if we can be of any help. 

     

     

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    JotForm Support

    Answered by Scott on November 27, 2016 at 03:46 AM

    Hey there,

    For further information regarding daily API call limits, you can visit our updated user guide about daily API call limits:

    Daily API Call Limits