What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not getting notification emails sent. How can I fix?

    Asked by kgiarrano on May 07, 2012 at 04:49 PM

    Hi, I am doing a form for a client. They are working in iWeb. Everything is working well, except that no emails are sent when I send a form from the site. It works fine when I test from the notification window, but it won't send notification from the site. When I export the script, I use the specific version for iWeb. What can I do to fix?


    The link to the form is on the home page at the bottom "opt in".


    Thanks for your help.



    Page URL:

  • Profile Image

    Answered by AtacanC on May 07, 2012 at 04:57 PM

    Kathy, we apologize for any inconvenience this may have caused you. Can you please tell your client to whitelist JotMail's Ip Addresses? I've checked our email logs and JotForm has successfully sent the notification emails to your client's email address.

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by kgiarrano on May 07, 2012 at 05:01 PM

    Thank you for your help! I appreciate it.