What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Receiving Submissions.

    Asked by cherir on October 31, 2016 at 05:04 PM

    My Forms --> City-Spree Driver Application Form  isn't receiving email notifications upon users submitting the application.


    The method of embed through our website is through iframe script per the following: 


    <script type="text/javascript" src="https://form.jotform.com/jsform/62765517401152"></script>

    Can see people are submitting upon checking jotform, but the important factor here is email notifications aren't being received. 


    I have read the FAQ on your site and tried to check bounce list and the emails with the issue are not on there.


    Please help solve the issue.


    Thank You!


    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 31, 2016 at 10:48 PM

    There was an issue we had earlier today.  However, this issue should be fixed. Please double check your spam folder and mark the emails as not spam.


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    JotForm Support

    Answered by seth on November 02, 2016 at 10:19 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.