Feature Save Forms to Continue Later seems not to be working

  • Profile Image
    pristine1982
    Asked on October 31, 2016 at 05:28 PM

    Hi guys!

    I am trying to use the feature Save Forms to Continue Later without success (it does not save the answers).

    I'm having the same result with my form and with the demo form on the guide.

    My form:

    https://form.jotformeu.com/63046484033351

    Guide form:

    https://form.jotform.com/60873864629975

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

     

    I hope you can solve this soon!

    Thanks

  • Profile Image
    EltonCris
    Answered on October 31, 2016 at 11:54 PM

    Hi,

    I tested your form and it is actually working.

    Here's my session URL https://eu.jotform.com/63046112215341?session=idarktech@jotform.com&email=idarktech@jotform.com

    There's no problem with the session URL. It is populating and saving the changes as soon as you click the next/back buttons.

    Did you manage to resolve this now? Please let us know.

  • Profile Image
    pristine1982
    Answered on November 01, 2016 at 05:19 PM

    I can test successfully your session, but when I try to create a new one, I can't. Some weird thing happens when I try go to next page. I get this screen for few moments:

    I thought it might be connected with the servers, I was in Europe and tried to change to US servers and with the same result.

    I know it's tough when you cannot replicate, but maybe someone accessing from Europe has the same problem.

     

    Thanks for looking into it.

  • Profile Image
    EltonCris
    Answered on November 01, 2016 at 10:57 PM

    In your screenshot, it is showing that the form is on saving state. It would continue to save fields as soon as you hit the next button again or the back button.

    Also, please use the form URL with the domain name assigned to your location.

    It should have: jotformeu.com

    Example:

    http://www.jotformeu.com/form/63046112215341

    Kindly check and review. Thanks!

  • Profile Image
    pristine1982
    Answered on November 03, 2016 at 06:10 PM

    Unfortunately it is still not working for me. I created a session with the demo form:

    https://form.jotform.com/60873864629975

    And it is not saving the selections. You can check the submissions of the form 60874096771971, I entered 16 in the age field, but it does not display the value when I paste the session url:

    I'm having these results with Chrome and Firefox. I still feel it can be location related.

    Thank you for looking into this.

  • Profile Image
    Mike
    Answered on November 03, 2016 at 09:01 PM

    Do you get the 'Saving' message when you click on the Next/Back buttons?

    Please check if there are any errors in browser console when you load the form and click on the Next/Back buttons. You may also try checking the session saving with a fresh browser installation without any installed browser extensions to see if that makes any difference.