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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why image is showing differently in Notifier body than in Submission?

    Asked by tlpdenver on October 31, 2016 at 06:33 PM

    2. There is a different image that is showing up when I receive a submission via my email. 

    email submission differently image notifier
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 31, 2016 at 06:45 PM

    I checked your form and this is the image that is currently in your Email Notifier:

    This is how submission looks like when I did a test submission:

    So, images are the same. I'm sorry if I misunderstood your question, and if I did, please let us know. 

    Thank you!

     

  • Profile Image

    Answered by tlpdenver on October 31, 2016 at 07:44 PM
    Hi there, 
     
    I'm confused, sorry. So, here is the form that I created ... 
     
    https://form.jotform.com/63037157118150
     
    When I click there, it shows this image ... as Denver, NOT Southern Nevada. 
     
     
    I guess I don't know where the email notifier is ... can you tell me how to change that image so the Denver one shows up?
     
    Thank you, 
     
    Katherine
     
     
    ...
  • Profile Image

    Answered by tlpdenver on October 31, 2016 at 07:44 PM

    I understand now, I found the email responder. However, for some reason when I delete the old image and try to add the new image, it doesn't give me a button to upload an image from my computer. It just asks the Source, Dimension and image description.

    Can you tell me how to change the image out please? Thanks so much and happy Halloween!

    Thank you,

    Katherine



    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 01, 2016 at 01:10 AM

    Hello Katherine,

    Glad you've figured that out.

    Unfortunately, you can't upload images in the email notifications template.

    You will have to upload the image on your server or you can upload it here.

    Get the image URL and place it in the email notification template.

    Example:

    Regards!