What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hello @lesmills, we never post blog articles for issues. The banner you saw on on our Support Forum is about an issue reported by some users where email notifications are being sent BUT end up on their Spam folders.
Are you having a similar issue? If so, can you please share us the Form ID/URL that you're working on, along with the email address in question so we can have a look.
When users are using the jotform to submit an email that is sent to our support ticket system
We have their email address in the reply to field, but this isn't being picked up anymore (it was working a couple of days ago), it is now picking up firstname.lastname@example.org
Jotform ID: 51787701017960
Thanks for clearing that up. I cloned the form you mentioned and was able to reproduce the issue as well. Instead of seeing the REPLY-TO email as the email I entered on the form, it shows my account's registered email address instead.
I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.
For the meantime, a temporary solution is for you to ENABLE the PDF attachment on your Email Notification.
After enabling that, my test clone was able to show the REPLY-TO email as intended.
Our sincere apologies. This is now fixed.
You should now see the submitters email address in the reply-to email by now.