What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply-To email is not working

    Asked by lesmills on October 31, 2016 at 07:21 PM

    Can you please elaborate on what the issues are? I can't find a blog post about it.



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    JotForm Support

    Answered by Jim_R on November 01, 2016 at 12:52 AM

    Hello @lesmills, we never post blog articles for issues. The banner you saw on on our Support Forum is about an issue reported by some users where email notifications are being sent BUT end up on their Spam folders.

    Are you having a similar issue? If so, can you please share us the Form ID/URL that you're working on, along with the email address in question so we can have a look.

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    Answered by lesmills on November 01, 2016 at 10:47 PM

    When users are using the jotform to submit an email that is sent to our support ticket system


    We have their email address in the reply to field, but this isn't being picked up anymore (it was working a couple of days ago), it is now picking up noreply@jotform.com


    Jotform ID: 51787701017960

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    JotForm Support

    Answered by Jim_R on November 02, 2016 at 02:15 AM

    Thanks for clearing that up. I cloned the form you mentioned and was able to reproduce the issue as well. Instead of seeing the REPLY-TO email as the email I entered on the form, it shows my account's registered email address instead.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.

    For the meantime, a temporary solution is for you to ENABLE the PDF attachment on your Email Notification.

    After enabling that, my test clone was able to show the REPLY-TO email as intended.

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 03:23 AM

    Our sincere apologies. This is now fixed.

    You should now see the submitters email address in the reply-to email by now.