What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I click Test Email, the other recipients do not receive test emails

    Asked by PTOR on October 31, 2016 at 07:58 PM

    If it helps, I get the TEST EMAIL when I click the Send Test Email button very quickly, but nothing to the email recipients.

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    JotForm Support Manager

    Answered by Jeanette on October 31, 2016 at 09:48 PM

    The test button will always send the email to the default email address. So, in order to test properly, please open the form, fill that out and submit it.

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    Answered by PTOR on October 31, 2016 at 10:07 PM

    Thank you for your response.  YES I realize what you were saying.  I was just saying that the TEST emails will come thru, but an email to recipients will not come thru.  I DID Complete the online live form to test it several times to test. 

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    JotForm Support

    Answered by candy on November 01, 2016 at 02:23 AM


    This is the normal case about the TEST email that you had already mentioned above. I have checked your forms and your account, I did not see any problem. Could you please explain your problem further?

    Thanks in advance.

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    Answered by PTOR on November 01, 2016 at 03:28 PM

    Yesterday none of the recipients were getting notifications.

    Today I sent a completed the form a few times, 3 of the 4 recipients now receive a notifications. (I checked the Spam folders). 

    Is there a limit to the number of recipients that can be notified in one notification, or does there need to be one notification created per recipient?

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    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 08:50 PM

    You can setup up to 10 recipients. Please mark the emails as not spam, in order to fix the issue.