When I click Test Email, the other recipients do not receive test emails

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    PTOR
    Asked on October 31, 2016 at 07:58 PM

    If it helps, I get the TEST EMAIL when I click the Send Test Email button very quickly, but nothing to the email recipients.

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    Jeanette
    Answered on October 31, 2016 at 09:48 PM

    The test button will always send the email to the default email address. So, in order to test properly, please open the form, fill that out and submit it.

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    PTOR
    Answered on October 31, 2016 at 10:07 PM

    Thank you for your response.  YES I realize what you were saying.  I was just saying that the TEST emails will come thru, but an email to recipients will not come thru.  I DID Complete the online live form to test it several times to test. 

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    candy
    Answered on November 01, 2016 at 02:23 AM

    Hello,

    This is the normal case about the TEST email that you had already mentioned above. I have checked your forms and your account, I did not see any problem. Could you please explain your problem further?

    Thanks in advance.

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    PTOR
    Answered on November 01, 2016 at 03:28 PM

    Yesterday none of the recipients were getting notifications.

    Today I sent a completed the form a few times, 3 of the 4 recipients now receive a notifications. (I checked the Spam folders). 

    Is there a limit to the number of recipients that can be notified in one notification, or does there need to be one notification created per recipient?

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    Jeanette
    Answered on November 01, 2016 at 08:50 PM

    You can setup up to 10 recipients. Please mark the emails as not spam, in order to fix the issue.