What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happened to Freshbooks integration?

    Asked by chicorycottage on October 31, 2016 at 08:06 PM

    We have it working on some of our forms, but went to update a form for the month of November, and the integration option for Freshbooks is no longer available as an option?!? Has this been discontinued?  I hope not, because honestly - that was the only thing that was keeping us with your service. We already have HUGE issues with just receiving responses via email - 50% of the time, we don't get what we should.  Were you just going to remove the Freshbooks integration and not let anyone know?!? 

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    Answered by chicorycottage on October 31, 2016 at 08:38 PM

    URGENT REQUEST - CAN YOU HELP ME?  I really need to get this form online before midnight.  Anyone have any clue about Freshbooks and why the integration option is no longer there?  I need to know if I should seek an alternative.

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    JotForm Support

    Answered by EltonCris on November 01, 2016 at 02:00 AM

    You're right, I also could not find the Freshbook App in the integrations list. I will escalate this thread to our developers so we get to know the reasons why. Normally, we remove apps when they're no longer working to avoid further issues. You will receive updates form the higher ups on this thread.

    Meantime, you might want to consider using Zapier as the gateway so you can integrate JotForm with Freshbooks. This should work.




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    JotForm Developer

    Answered by omur on November 02, 2016 at 02:14 AM


    We've had a brief period where it was under maintenance and is back online now.

    If there is anything I can help your further feel free to write us.

    Thank you

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    Answered by chicorycottage on February 16, 2017 at 11:22 AM

    This feature is gone again.  Was working fine but then after the upgrade to your new form builder, it is not an option again.  Is this not going to be available with the new JotForm? 

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    JotForm Support

    Answered by BDAVID on February 16, 2017 at 01:36 PM

    You are correct, the Freshbooks is not available:

    I have sent a message to our developer to see what happened. You will be updated via this thread.

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    JotForm Support

    Answered by BDAVID on February 17, 2017 at 02:19 PM

    @chicorycottage: our back-end team has informed us that the Freshbooks integration is under maintenance, and will be available very soon.

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    Answered by balletsutton on May 15, 2017 at 12:37 PM

    I don't see it in the list of Integrations - @BDAVID you mentioned it would be back very soon. Please advise when it will be back. We REALLY need this asap for a client as we relied on the previous Jotform documentation to confirm to our client it is integrated with Freshbooks.


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    JotForm Support

    Answered by BDAVID on May 15, 2017 at 12:59 PM

    That is what I was notified by our developers, but unfortunately, we haven't receive any more updates yet. I will request for any update on this matter. You will be notified via this thread if there is any progress.

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    Answered by wakinggirl on May 24, 2017 at 01:55 AM

    And 3 months later, still nothing.

    Is this a Freshbooks problem or a Jotform problem?

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    JotForm Support

    Answered by ashwin_d on May 24, 2017 at 04:28 AM

    Hello wakinggirl,

    I have moved your question to a new thread so that we can address it separately and also report it to our backend team. You will be responded on the following thread:  https://www.jotform.com/answers/1153097

    Thank you!