What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is disabled

    Asked by relola on October 31, 2016 at 08:07 PM

    Hi guys- 


    I'm building a jotform on a wix website. I can't test it though because it comes up as disabled.  I'm also trying to figure out how to get it as a popup, but can't figure out where the a href goes in the bigger block of code that should be the form.


     <a target="_blank" href="javascript:void( window.open( 'https://form.jotform.com/63047553088157', 'blank', 'scrollbars=yes, toolbar=no, width=700, height=500' ) ) "> RELOLA MEMBERSHIP </a>


     <iframe id="JotFormIFrame-63047553088157" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/63047553088157" frameborder="0" style="width:100%; height:930px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args = e.data.split(":"); var iframe = false; if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = false; if (args.length > 2) { ifr = document.getElementById("JotFormIFrame-" + args[2]); } else { ifr = document.getElementById("JotFormIFrame"); } var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>


    Thanks for your help.

    Page URL:

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    JotForm Support

    Answered by Charlie on November 01, 2016 at 01:30 AM

    Your account was actually autosuspended by our anti-Phishing system, this is because your form previously had a text box field that is asking for a password input:


    Please note that we do not allow form fields asking for sensitive information like login credentials and passwords, this is against our Terms of Use. I understand that you have removed the said field, but this will not automatically lift the suspension on your account, this action needs to be done by us. 

    I went ahead and re-activated your account, your form should now work. Please do make sure to read our terms of use page and avoid collecting sensitive information to avoid being suspended. 

    If you have questions about this, please do let us know.

  • Profile Image

    Answered by Kristen on November 01, 2016 at 11:18 AM

    I wasn't asking for an existing password, but what password they want us to assign them for their account. Is there no way to do that? O

  • Profile Image
    JotForm Support

    Answered by Jan on November 01, 2016 at 01:30 PM

    Unfortunately, it is not possible to have a "Password" field here in JotForm. Our phishing tool will automatically suspend your account if you have fields that violates our terms of use. All words in the form fields are being filtered by our tool.

    Thank you for understanding.