What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When adding a form to a Facebook page and clicking on the "add JotForm tab" button nothing happens.

    Asked by Helenterry on October 31, 2016 at 09:19 PM
    Thanks for your help. When I click 'add jotform tab' button, nothing
    happens. Everything else has worked but it's like something is blocking
    this. Any ideas?
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    JotForm Support

    Answered by Kevin_G on October 31, 2016 at 09:48 PM

    I have checked the Facebook sharing option and I can see it works on my end, but do note that it opens a pup op and if pop ups are not allowed in your web browser then you will not get it, so I would suggest you to check the settings in your web browser and allow pop ups from the JotForm domain (www.jotform.com) so you can get it and complete the process. 

    Also, make sure you have logged in the Facebook page where you want the form to be added, otherwise you may get a message indicating that you've not permission to follow with the publishing process. 

    Please if the issue still persists share us a screenshot of the web console when you click on the "add JotForm tab", these keyboard shortcuts will help you to get the console on your web browser: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to add the image to your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response.