What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails Going To Spam Folder

    Asked by i969e7 on October 31, 2016 at 09:58 PM

    Hi.  Every time someone fills out any of our forms, when we get the email notification they are all going into our spam folder.  How do we fix this?

    Page URL:

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    JotForm Support

    Answered by Jim_R on November 01, 2016 at 02:17 AM

    Sorry about that - This is something that our developers are aware of. To fix this, ensure you will mark the emails as NOT SPAM (this highly depends on your email client) so I recommend you open your email through Webmail and not through your email client (e.g. Outlook) then look for the option to mark the email as NOT SPAM.

    Here's something similar through GMail:

    I also strongly advise you add noreply@jotform.com and noreply@formresponse.com to your email's contact list.

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    Answered by i969e7 on November 01, 2016 at 09:46 AM

    Hello.  We have removed the emails from the spam folder on numerous occasions and marked them as "Not Spam".  We will go ahead and add the noreply@jotform.com and noreply@formresponse.com to our contacts and see if that works.  If it does not, what is a back-up option?

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    JotForm Support

    Answered by Jan on November 01, 2016 at 12:09 PM

    Thank you for doing that.

    I checked your form (https://www.jotform.com/41575199770971) and I can see that the form notification is configured properly. The email recipient is not in the bounce list as well.

    If the issue persist, please let us know so that we can further investigate.