How can I reset my password?

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    Curtis & Amy 
    Asked on October 31, 2016 at 10:13 PM

    We keep asking for a password reset, but no email comes to us.  What is the issue?

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    Answered on November 01, 2016 at 02:22 AM

    We are sorry for the issue you have been experiencing. 

    When I checked the e-mail address "", the account I found associated with this e-mail belongs to the username  " NoviRFKids". The reason to not getting reset e-mail is due to the fact that your e-mail was in bounce list.  I already removed it and you can receive e-mails from us successfully after that. 

    Please have a try once again and you should receive the reset email. If not, please contact us and we will create a new password for you. 

    Waiting for your feedbacks.