What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reset my password?

    Asked by Curtis & Amy  on October 31, 2016 at 10:13 PM

    We keep asking for a password reset, but no email comes to us.  What is the issue?

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    JotForm Support

    Answered by Rose on November 01, 2016 at 02:22 AM

    We are sorry for the issue you have been experiencing. 

    When I checked the e-mail address "campdirectors@novirfkids.org", the account I found associated with this e-mail belongs to the username  " NoviRFKids". The reason to not getting reset e-mail is due to the fact that your e-mail was in bounce list.  I already removed it and you can receive e-mails from us successfully after that. 

    Please have a try once again and you should receive the reset email. If not, please contact us and we will create a new password for you. 

    Waiting for your feedbacks.