How to edit submissions that include a payment option?

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    audabee
    Asked on October 31, 2016 at 10:16 PM

    Hi!

    I want to edit some information for some of my submissions BUT the form also includes a Stripe payment. I don't want to charge someone double or resend the email responder - I just need to either update names or email addresses.

    What happens if there's a payment option on the form when I edit?

    thanks!

  • Profile Image
    Charlie
    Answered on November 01, 2016 at 02:47 AM

    Hi,

    You can simply edit your submissions that has a payment integration on it, it won't initiate a charge again to your user. Here's a sample screencast:

     

    You can see on my screencast that once you edit a submission in the submissions page, the payment field is uneditable and does not include any data on it. This also applies if you use the edit link. Please note that JotForm does not store credit card information on our servers, which is why we have a direct integration with 3rd party payment processors like Stripe, that's where the payment details are stored securely. 

    With regards to the email autoresponder, if you do not wish to resend the autoresponder email, you need to disable the "Send on Edit" option:

     

    I hope that helps. 

  • Profile Image
    audabee
    Answered on November 01, 2016 at 03:20 AM

    That's awesome!

    Thanks Charlie!!!

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    Nik_C
    Answered on November 01, 2016 at 04:43 AM

    On behalf of my colleague Charlie, you're welcome.

    I'm glad it worked for you.

    Let us know if we can be of any more assistance.

    Cheers!