What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I haven't received my password reset email

    Asked by Brandon Stoff on October 31, 2016 at 10:35 PM
    I am trying to log in and i clicked forgot password. It took me to a screen where I  had to type my email address in to recover my password. I never received the email to retrieve my password. 
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    JotForm Support

    Answered by Jim_R on October 31, 2016 at 10:47 PM

    I checked our mail logs and confirmed you have initiated 2 password resets and both these emails show as SENT / DELIVERED to your email address b******3@gmail.com

    Can you please double check your entire Gmail mailbox (not just your Inbox but check your Spam/Trash/Junk folders and the the Promotions Category in Gmail too).

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:19 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.