I haven't received my password reset email

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    Brandon Stoff
    Asked on October 31, 2016 at 10:35 PM
    I am trying to log in and i clicked forgot password. It took me to a screen where I  had to type my email address in to recover my password. I never received the email to retrieve my password. 
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    Jim_R
    Answered on October 31, 2016 at 10:47 PM

    I checked our mail logs and confirmed you have initiated 2 password resets and both these emails show as SENT / DELIVERED to your email address b******3@gmail.com

    Can you please double check your entire Gmail mailbox (not just your Inbox but check your Spam/Trash/Junk folders and the the Promotions Category in Gmail too).

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    seth
    Answered on November 02, 2016 at 10:19 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.