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  • Profile Image

    Unable to sign into my account and I could not received email to reset my password.

    Asked by Penelope Price  on October 31, 2016 at 10:35 PM

    Dear Jot Form,

    As I have not received any emails from prospective clients for about a week, I wanted to check if my email was on the "bounce list", which had happened once before.

    I was unable to sign into my account because user name/password did not match. I then submitted the form to reset password.

    Over the last 12 hours I have submitted this 4 times but have not received an email so I can reset.

    From my website www.uzbekjourneys.com I also submitted a contact query and this has not arrived either.

    I would be most grateful for your urgent attention.

    With thanks, penelope

     

     

     

    Page URL:
    http://www.uzbekjourneys.com/p/contact.html

    unable to Emails name reset password check
  • Profile Image
    JotForm Support

    Answered by candy on November 01, 2016 at 02:38 AM

    Dear Penelope,

    I've seen that your issue has been resolved on this link: https://www.jotform.com/answers/977095

    If you have any question, let us know. We will be glad to help you.

    By the way, I really like your web page about Uzbek Journeys.

    Have a good day.