What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Sender name and reply-to email address are the JotForm default instead of custom info.

    Asked by snjrose on November 01, 2016 at 12:07 AM
    However, that doesn't solve the problem of them all being from "Jotform" as the sender instead of my customer's real names and email addresses. This means I can't hit the reply button and have it go to their emails. Always before 10 am this morning the sender's name and email was there. I have always had the notification to be from the fields: "Buyer's Name" and "Buyer's Email". 
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    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 12:18 AM

    I have cloned your form http://www.jotformpro.com/form/61527901988972 and tested on my end, I can replicate the issue. 

    I will forward it to our second level so our developers will investigate it and resolve, we will let you know as soon as we get updates regarding this matter.

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    JotForm Developer

    Answered by ceren on November 01, 2016 at 06:15 AM

    Hello snjrose,

    We're sorry for the inconveniences. Problem related with the sender name and reply to settings of form emails is resolved now.

    If you have any other questions please let us know.