Not receiving email notifications

  • Pciurysek
    Asked on November 1, 2016 at 2:18 AM
    The issue is still occurring on my account, I've sent myself test emails and still no luck.  This is quite a nuisance.
  • seth
    Replied on November 1, 2016 at 3:48 AM

    Hello,

    I cloned your form called 'test form', and the form's notification emails are working properly.

    However we are having email issues recently. JotForm emails are falling into spam folder of email providers. Could you please check your email spam box. If JotForm emails are there could you please mark them as not spam.

    Not receiving email notifications Image 1 Screenshot 20

    Thank you very much.

    Regards.

  • JMLG
    Replied on November 1, 2016 at 11:00 AM

    I am having the same issue with one of our e-mail recipients. It seems to be happening to one e-mail -

    .

    He confirms that it is not in his Junk/Spam/Clutter boxes. I have tried recreating the notifications to no avail. Any insight? 

  • Jan
    Replied on November 1, 2016 at 1:07 PM

    @JMLG

    I created a separate thread for you, here's the URL: https://www.jotform.com/answers/977876.

    Hope that helps. Thank you