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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All data are missing as I reverted my form to older versions

    Asked by mpo_jotform on November 01, 2016 at 02:54 AM

    Dear Jotfom, 


    I prepared a form on Friday, and all my data disappeared on Saturday when I accessed the page. 

    I have just tried to reenter all my data again today, and again it all disappeared. 

    May I know if there are other people facing the same issue as me? 

    Most importantly, is there a way I could retrieve my previously entered data, without having to re-do everything all over again for the third time? 

    Please contact me at +60323924739 or email me at amy.yu@mpo.com.my.

    Thank you.


  • Profile Image
    JotForm Support

    Answered by candy on November 01, 2016 at 04:29 AM

    Dear Amy,

    I've checked your account and forms. Everything seems fine. Could you please tell us, which form data disappeared? Could you give us the form URL?

    You can also check the last changes of your forms on your account history.

    Also, I want to warn you about that: In the case of deleting your form fields, submissions will be deleted forever. 

    In order to test, I've filled your form and I was able to receive submission data as the following:

    Waiting for your response.

    Thanks in advance.

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    Answered by mpo_jotform on November 01, 2016 at 04:52 AM

    Dear Jotform,

    I'm currently refering to 'Audition Form 2016 (29 Nov 2016)'. I have not published it yet, hence no submissions are submitted. There was supposed to be at least 30 conditions created. After I have reverted, the conditions were all missing. 


    Not only that, emails are missing as well after the version have been reverted. There was also supposed to be probably 30 conditions...Hence, right now, the situation is worst than before it was reverted. Everything is just missing now. 

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    JotForm Support

    Answered by candy on November 01, 2016 at 05:13 AM

    Hello again Amy,

    As I've checked the revision history of your form named  'Audition Form 2016 (29 Nov 2016)', you seem to delete all conditions on 29 October 2016 at 5:27 as the following screenshot:

    My recommendation is that you can revert your form again to any version before that date to have all conditions again.

    Thank you.

  • Profile Image

    Answered by mpo_jotform on November 01, 2016 at 05:21 AM

    Dear Jotform,

    Even if I recall to the ones with Form Condition added, I checked after that and there is no conditions in the form. I do not know how I can revert to the old revision and still, the form conditions did not appear. Help!


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    JotForm Support

    Answered by owen on November 01, 2016 at 07:10 AM

    Hi Amy, 

    As far as I can see you have added the conditions on 28th of October. Here is how you can revert back to that version:

    When you click "Revert to this Version" your form goes back to that older stance of its. Please check if that is the desired version of your form. 

    Thank you for contacting us.